Unit 16 Twin Lakes Industrial Park, Bretherton Road, Croston, Lancashire, PR269RF
For your protection, we recommend that you use a recorded-delivery service when returning goods to The Speed Factory.
Returning Undamaged or Non-Defective Goods
IMPORTANT. As all Standards are printed to order, unless the product is defective, you will not be able to return any product.
We can only accept the return of items if they are faulty or were supplied in error. We reserve the right to charge a restocking fee of 30% of the original purchase price.
PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you
shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to The Speed Factory.
We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Returning Damaged, Defective or Incorrect Goods
Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange.
Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed. Or you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.
Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact our Customer Services Team on 01257 264886 or by email to firstname.lastname@example.org immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.
PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
This returns policy does not affect your statutory rights.